I don’t agree with the wages figure used

Sometimes the amount that has been taken off your Universal Credit looks very different from the wages you were paid. DWP or HMRC or your employer might have made a mistake, or it might be correct but is different from the amount on your wage slip because of the way Universal Credit calculates the earnings they need to deduct from your award.

How the DWP works out your wages figure

Deductions from your wages on your payslip

The amount you are paid by your employer is your net pay after various deductions have been taken off.

The wage figure the DWP will use is your wages after deductions for national insurance, tax, and payments into a pension fund – but nothing else. So if your final wage is reduced by other deductions – for example Union fees, payments to a hospital fund, repaying your employer for an advance…these will not be disregarded from your earnings.

So the wage figure used by the DWP may be higher than the wages you were actually paid.

NOTE: Tax Refunds, holiday pay, pay in lieu of notice all count as ‘earnings’.

It’s the wages you’re paid in each Assessment Period that count

The wages that are taken into account when your Universal Credit is assessed at the end of your Assessment Periods are those that you were actually paid in that period – even if they relate to a different period. See How does UC work for workers? for more information.

Fiona is normally paid by her employer on 25th of each month, for that month. Her Universal Credit Assessment Periods run from 15th to 14th of each month, so the wages she’s paid for June’s work on 25th June would be taken into account as earnings for her Assessment Period that runs 15th June to 14th July.

Getting 2 sets of monthly wages in one monthly assessment period

Depending on your Assessment Periods, and the dates you’re paid, this can sometimes happen.

Owen is normally paid on 25th of each month. His Assessment Periods run from 24th – 23rd of each month. Although Owens’s July wages are due to be paid on 25th July, as this is a Sunday they will actually be paid on 23rd July. So when the DWP assess his Universal Credit award on 23rd July they will take two sets of wages into account (those paid on 25th June and 23rd July) and his Universal Credit award will drop.

NOTE: A court recently decided that it makes no sense that someone is seen as having 2 months’ wages in one Assessment Period just because one of those wages was paid early,  and so the DWP have changed the rules. You can ask the DWP to ‘move’ the payment so 2 wages aren’t included in the same MAP. If you feel you have been affected in the same way contact a Benefits Adviser.


NOTE: If your Universal Credit award drops to nil you will need to ensure your claim remains open or make a reclaim to ensure your next payment in made.

NOTE: Employers can sometimes pay early or late for other reasons. They can report to HMRC the date they should have paid, so if this has affected you and you are worse off, get advice from a Benefits Adviser.

Paid weekly or fortnightly or 4 weekly?
If you’re paid 4 weekly, fortnightly or weekly, then at certain points of the year, your earnings in an certain Assessment Period may be higher than usual. This can sometimes affect people paid monthly too.
See How does UC work for workers? for more information.

When it is a mistake by DWP or HMRC

If you think the information the DWP have used about your wage is wrong, you can ask the DWP to look at the figures/dates again by asking for a ‘Mandatory Reconsideration’, as well as asking them to raise a ‘Real Time Earnings Dispute’ with HMRC – ask a Benefits Adviser for help.